Privacy Policy for Saigon Airport Limousine Service

Effective Date: May 25, 2025

Welcome to Saigon Airport Limousine Service. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how¹ we collect, use, share, and protect your personal information when you² use our luxury limousine services, visit our website (www.saigonairportlimo.com), or otherwise interact with us.

By using our services or website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect³ and process the following types of personal information:

• Personal Identifiers⁴ and Contact Information:
  • Full name
  • Email address
  • Phone number
  • Pick-up and drop-off addresses
  • Company name (for corporate bookings)
• Service-Related Information:
  • Booking details (dates, times, vehicle preferences)
  • Flight details (for airport pick-up/drop-off services to monitor flight status)
  • Special requests or preferences (e.g., child seats, accessibility needs)
• Payment Information:
  • Payment card details (typically processed directly by our secure third-party payment processors; we do not store full card details on our servers).
  • Billing address.
• Technical and Usage Data (Collected Automatically):
  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited on our website (www.saigonairportlimo.com)
  • Time and date of your visit
  • Time spent on pages
  • Usage patterns
  • Information collected through cookies and similar tracking technologies (see Section 5 below).
• Communications:
  • Records of your communications with us (e.g., emails, chat logs, phone call summaries if applicable).

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide and Manage Our Services:⁵
  • Processing your bookings and confirming reservations.
  • Arranging and fulfilling your limousine transportation.
  • Communicating with you about your bookings (e.g., confirmations, updates, delays).
  • Providing customer support and responding to your inquiries.
• To Process Payments:
  • Facilitating secure payment for our services through our payment gateway providers.
• To Improve Our Services and Website:
  • Analyzing usage data to understand how our website and services are used.
  • Improving website functionality, user experience, and service offerings.
  • For internal research and development.
• For Marketing and Promotional Purposes (with your consent):
  • Sending you information about our services, special offers, or promotions that may be of interest to you, where you have opted-in to receive such communications. You can opt-out at any time.
• To Comply with Legal Obligations:
  • Meeting legal and regulatory requirements in Vietnam and other applicable jurisdictions.
  • Responding to lawful requests from public authorities.
• To Ensure Security:
  • Protecting the security and integrity of our website, services, and data.
  • Preventing fraud and other illegal activities.

3. Lawful Basis for Processing

We process your personal data based on the following lawful bases:

• Performance of a Contract: To fulfill our contractual obligations to you when you book our services.
• Consent: Where you have provided your explicit consent for specific processing activities (e.g., for marketing communications, use of non-essential cookies).
• Legitimate Interests: For our legitimate business interests, such as improving our services, ensuring security, and preventing fraud, provided that such interests are not overridden by your data protection rights.
• Legal Obligation: To comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers and Business Partners:
  • With our drivers and chauffeurs to provide the requested transportation services.
  • With third-party payment processors to facilitate payments.
  • With IT and website hosting providers, data analytics providers, and marketing service providers who assist us in operating our business (these parties are contractually bound to protect your data and use it only for the purposes we specify).
• Legal Requirements:
  • If required by law, regulation, legal process, or governmental request in Vietnam or other jurisdictions.
  • To protect the rights, property, or safety of Saigon Airport Limousine Service, our customers, or others.
• Business Transfers:
  • In connection with any merger, sale of company assets, financing, or acquisition of all or a portion⁶ of our business by another company. We⁷ will notify you before your personal information is transferred and becomes subject to a different privacy policy.
• With Your Consent:
  • We may⁸ share your information with other third parties if you have explicitly consented to such sharing.

5. Cookies and Tracking Technologies

Our website www.saigonairportlimo.com uses cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your Browse experience, analyze website traffic, and for marketing purposes.

• What are Cookies: Cookies are small text files placed on your device when you visit a website.
• Types of Cookies We May Use:
  • Essential Cookies: Necessary for the website to function properly (e.g., for booking processes).
  • Performance/Analytical Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously⁹ (e.g., Google Analytics).
  • Functionality Cookies: Allow the website to remember choices you make (e.g., language preference) and provide enhanced features.
  • Marketing/Targeting Cookies: Used to deliver advertisements more relevant to you and your interests, and to measure the effectiveness of advertising campaigns.¹⁰
• Your Choices: You can manage your cookie preferences through our website’s cookie consent banner (if implemented) or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website¹¹ and your ability to use our services.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against¹² accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Secure¹³ Sockets Layer (SSL) technology for encrypting data transmitted via our website.
• Restricted access to personal data to authorized personnel only.
• Regular security assessments.

However, please note that no method of transmission over the Internet or method of electronic storage is 100%¹⁴ secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying¹⁵ any legal, accounting, or reporting¹⁶ requirements, and for providing our services to you. The retention period may vary depending on the type of information and the purposes for which it is used.

8. Your Rights (Data Subject Rights)

Under applicable data protection laws, including Vietnam’s Decree 13/2023/ND-CP, you may have the following rights regarding your personal information:

• Right to be Informed: To know how your personal data is being processed.
• Right of Access: To request access to the personal information we hold about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal information.
• Right to Erasure (Deletion): To request the deletion of your personal information under certain conditions.
• Right to Restrict Processing: To request the restriction of processing of your personal information under certain conditions.
• Right to Data Portability:¹⁷ To request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another¹⁸ controller (where technically feasible).
• Right to Object:¹⁹ To object to the processing of your personal information, particularly for direct marketing purposes.
• Right to Withdraw Consent: To withdraw your consent at any time where we rely on consent to process your personal information. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: To lodge a complaint with the relevant data protection authority in Vietnam if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in Section 12 “Contact Us.” We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.²⁰

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of²¹ Vietnam where the data protection laws may differ. This may include our service providers (e.g., cloud hosting, payment processors). We will take appropriate steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy²² and applicable data protection laws,²³ including implementing appropriate safeguards for cross-border transfers as required by Vietnamese law.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16 (or a different age if stipulated by Vietnamese law for data protection consent). We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal²⁴ information, please contact us. If we become aware that we have collected personal information²⁵ from a child without verification of parental consent, we will take steps to remove that information from our²⁶ servers.

11. Links to Other Websites

Our website www.saigonairportlimo.com may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements,²⁷ or service offerings. We will notify you of any²⁸ material changes by posting the new Privacy Policy on this page on our website and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any²⁹ changes.

13. Contact Us

If you have any questions about this Privacy Policy,³⁰ your personal data, or wish to exercise any of your data subject rights, please contact us:

Saigon Airport Limousine Service

Level 72, LANDMARK 81, 720 A Dien Bien Phu, Ward 22, Binh Thanh District, Ho Chi Minh, 70000 Vietnam

Email: info@saigonairportlimo.com

Phone: +84 56 365 8365

Website: www.saigonairportlimo.com